Most couples make their enquiry by email so that they can print out the information and compare one vendor to another. As a prospective customer, you can really only judge by the speed and the response you get from each photographer. If it takes longer than 2 or 3 days to get a response, you have every right to be cautious! Even a 'stand alone' photographer with no office staff should be able to reply to your enquiry within 2 days. If he or she doesn't have a valid reason for not replying, it shows that they are probably not very well organized. Don't misjudge a short frank reply to a long 'flowery' one either. Everyone has a different style of writing, but what does matter, is the contents of information they send you. Do you get the feeling that they know what they are talking about or is it just hard core sales? Do they offer you valuable information that you haven't thought about before?
The initial response is often, but not always, a fairly accurate indicator as to what service you can expect after your wedding.
The initial response is often, but not always, a fairly accurate indicator as to what service you can expect after your wedding.
If you are enquiring to vendors for a destination wedding, try and find an objective source like a wedding center first. Independent sources like wedding centers usually have a long standing experience and know most of their vendors without being affiliated to one particular vendor. Their advice is usually more objective than asking a hotel coordinator who gives you suggestions based on the amount of commission they receive.
Make sure that at least you can communicate in the same language in order to avoid any misunderstandings and start on the 'right foot'. A good vendor knows, what country the majority of his or her clients come from and will make an effort to communicate with you, even if it is in 'broken' English/Spanish or whatever language.
A good customer service is the front advertising sign of any business. If you feel that the vendor takes an interest in you as a person rather than looking at you as another potential client its always a good sign!
Make sure that at least you can communicate in the same language in order to avoid any misunderstandings and start on the 'right foot'. A good vendor knows, what country the majority of his or her clients come from and will make an effort to communicate with you, even if it is in 'broken' English/Spanish or whatever language.
A good customer service is the front advertising sign of any business. If you feel that the vendor takes an interest in you as a person rather than looking at you as another potential client its always a good sign!
